Note for Existing Customers:
For common questions and answers such as "I've forgotten my password" please see the user FAQ
Who are we?
Answer.co.uk is a simple, reliable and effective Pay as you Go service, which is backed by the expertise of JAM
We will provide you with a high quality service without the extras your business does not need. To see how happy our customers are with us, why not see our
video testimonials on our homepage, or our Google Checkout feedback
or perhaps the awards we've won
including an FSB award for Best E-Business for our Answer.co.uk service!
How much does each call cost?
£1 – but with larger deposits, that falls to 80p click here
for more information
How much is email/SMS delivery?
Email delivery is free and SMS delivery costs just 10p. You can choose which method of delivery you have on the setup page.
How quickly do you answer the phone?
To see how fast we handle calls, as well our answer rate, please look at our live stats page
What will Answer.co.uk do for me?
Answer.co.uk is a simple message taking service. We will take any or all of the following options for you: caller name, company, telephone number and a brief accurate message. We'll then SMS or Email the message to you, as well as store it in your own online portal.
What kind of free trial do you offer?
Our free trial
is not about capturing all your company and payment details, but to actually give you a little taster as to how we will handle your calls!
Can I speak to someone on the phone?
We do have a sales number, 0800 975 9933 although we do stress this is for new enquiries only, and all customer support is done online. Don't worry though we monitor the online support 24/7 so you don't have to wait long for an answer back to your query.
What information do you take?
Name, Company Name, Telephone Number, Message
Can you take an email or an address?
This is not available on our PAYG model. However, pureJAM
can offer this service.
Can you patch/transfer calls through to me?
No. If you require advanced call handling including patching/transferring, please visit us at www.purejam.co.uk
Will I receive my own dedicated telephone number?
Yes. You will receive an 0208 or 0207 number at no extra cost. You can either divert to this number from your existing lines or use it as your actual telephone number. Should you require any other type of number please contact us at www.jam.co.uk
Do answer.co.uk operate after office hours?
Yes. Answer.co.uk is a genuine 24/7 operation. We will answer your calls 365 days a year.
How do I divert my phone to you?
Diverting your calls to Answer.co.uk is a simple task. All you need to decide is whether you want to divert all calls, calls if your line is engaged, calls after a certain number of rings, or a combination of the latter two options. Divert codes will be available from your telephone supplier. If you are with BT,
click here for current divert information.
What customer service will you provide?
Our system is designed to be incredibly simple to use so you shouldn't have any issues, but if you do we actively encourage our clients to u2u their Account Manager. It may be a query or you just want to provide us with some valuable feedback!
How will the operator know what to do with the call?
When a call comes in on your number, a screen pops up in front of the operator who is then guided by your requirements. Any changes can even be made online.
Is there a set up cost?
No. As the process is completely automated there is no set up charge
How quickly can I get set up?
Just fill out our simple online sign up form
any time, day or night. Once you have your login and password you can set up the service within about 5 minutes. Once your top up goes through (usually 15 mins), your business then has our award-winning operators at your disposal.
Will I be charged for wrong numbers or hoax calls?
What if I want to refer another customer to you?
Great! You can earn money out of that. See our referral scheme
for more information.
Will I be charged for Sales Calls?
Yes but you are able to refund these via the portal (up to 5% of past 30 days call traffic). In addition you receive bonus credits for deposits of £50 or more to help cover the cost of nuisance calls.
Still got questions?
Ask here and we'll get back to you quickly